Why are These Industries Finding the Best ROI With these Video Chat Apps?

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Introduction        

Live video chat app has become the go-to technology for entertainment or business. It is secure, easy to use and compatible with most devices and costs very less to implement on an already running app or website.

Hence Video conferencing APIs are rapidly finding use in the healthcare sector like hospitals and doctors, schools and colleges, customer support service providers and online events and webinars.

As a result nearly 58-percent of companies in diverse industries are already relying on it. 

In the following sections let us discuss five major industries that are using this new visual communications technology to improve their business…

1.Remote medical services (Doctors and Hospitals)

Communication technologies have led to advances in telemedicine. Lately video chat apps are the largest engaging platform for delivery of remote consultation with doctors, specialists, medical experts and expediting several remote Medical Services.

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It is also being used for furthering medical research, advocating patient care and medical training at low costs. Productivity has resultantly improved in the healthcare sector with providers being more accessible to patients. In this form of treatment patients are able to save on costs that they would have incurred for traveling to hospitals apart from saving time as well. The processes for consultations and follow-up are well programmed and do not need further investments in medical tests. They also use video conferencing technology to successfully treat patients at low cost by taking additional expert opinions.

More importantly the use of video chat apps helps in building a secure and compliant medical information sharing system. The apps follow the highest compliance standard required for protection of patient data such as the HIPAA and other relevant rules.

2.Management of Behavioral Issues

Mental and behavioral health issues are a subsection of wellness and health management that is extensively invested in video chat apps. In reality this industry has taken to the use of video chat in an extensive manner because psychiatrists and psychologists are able to deliver the same in- person services but in the virtual video chat environment. 

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Researchers have found that psychologists and psychiatrists have been able to utilize video chat apps for various clinical areas of study such as mental health, assessing suicide risk, forensics as well as psychological assessment.

Apart from the above functions it is very effective to reach remote area patients. It also follows best practices to protect confidentiality of client’s data as they are built keeping in mind various regulatory requirements.

Additionally video chat apps are promisingly effective in ensuring that the management of behavioral issues is low cost and an environment of secure interaction is available for the experts to help people overcome their problems.

3.Education

The education industry is one of the largest user communities of video chat apps.  These new audio-visual technologies are connecting quality teaching with enhanced learning opportunities for students anywhere in the world.

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Most conventional universities and schools have taken to video chat apps to deliver customized teaching modules and learning opportunities for their students. Advanced video chat apps are able to handle large numbers of students and collaborators simultaneously during a teaching and learning session.

Video chat has made it easy even for teachers who are not technology savvy to use such apps. It is one of the biggest turning points for the sector. 

More importantly the economic or commercial aspect of using video chat apps has to be highlighted. Being very low cost interventions most schools and Universities have been innovating to include online teaching features such that even students who were earlier constrained by financial circumstances can access top-quality education.

It has also opened new doors for collaboration between teaching communities from anywhere in the world.  These video APIs allow access to resource persons and remote located subject matter experts to demonstrate their unique culture, products, academic excellence on paid-platforms or on creative common platforms.

4.Customer support

The best part of using video chat apps in the business environment is being able to connect in an emotional manner with customers. In turn such engaged customers boost sales and retaining such customers is easy. In addition by using such applications customers are provided necessary answers to queries in real time especially at ecommerce portals.

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It is also possible for sales agents to be integrated on the customer interface for clarification and addressing concerns. It is easy for customers as well to report issues when browsing for the right product or service.

It is also effective as a marketing strategy since it allows businesses to engage directly with the customers and follow competitive advantages.  The overall customer experience is personalized and the direct interaction with sales representatives or technical support ensures that the overall experience is satisfactory.

5.events and webinar

Lately Live video call app are increasingly being used for marketing strategies. They have become essential components for video conferencing and in being able to reach out to the wider audience. Since online events and webinars continue to be the most used platforms for multiple business activities such as launching of new products, services providing information about products and the plan of product launch and other aspects, virtual events and meetings become powerfully effective.

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Additionally, the marketers are able to schedule such virtual events and meetings keeping in mind the audience and their travel timings. Thus, they are able to reduce the travel time and the costs involved in such physical events.  To optimize the attendance for such prospective leads has also become easy with these apps. 

 

Video chat apps are also being used extensively for sales conferences so that representatives are able to build personal connections with possible leads.

6.Financial Services (Banking, Insurance, Securities)

Another Industry that has taken to using video chat apps in a major way is financial services. Professionals from this industry have found this to be an effective medium for communication and interaction with customers. They are available face to face as well as on the phone or on the desktop to follow through and emotionally connect with their clients. It is convenient for the customer and also ensures that real time services are rendered in a customized manner. 

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Additionally the feature of screen sharing helps in troubleshooting issues and guiding customers in real time. The efficiency that video chat apps deliver for financial services has led to most Financial Institutions such as banks, insurance providers to include chat apps that address client facing issues in an effective manner.

Besides becoming a powerful collaborative tool, video chat applications are most useful

in accessing remote location customers. Typically excluded from quick and fast-paced financial services, remote users can now depend on video chat applications to access secure and reliable financial services at their convenience.

Conclusion

Video chatting is the most effective way to communicate with customers and extend support round the clock.  In order to improve the features of video chat APIs developers are continuously focused on improving the security and the overall technology features of video chatting. 

Given the efficient use of in-app video chat technology in the above industries, other industries also have an opportunity to adapt these advantages and optimize their performance.

 

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