Supporting the Modern Workforce

The way we thought about work altered in the year 2020 when the pandemic swept to Australia and the leaders of organizations had to come up with contingency plans for different stages of readiness. For the majority of the time, employees were expected to adapt to new ways of working that were beneficial to their employers.

The demands of change have caused many employees to not only change their work practices, but they’ve also had to rethink the goals they’d like to accomplish. This is particularly true for the type of support they’re looking for from their employers, regardless of whether it’s in connection with well-being, education via digital or remote work.

1. Health care support services are easily accessible and accessible

Telehealth for employees was considered to be an obvious benefit that employers could provide before the epidemic, however, it was not widely appreciated and rarely utilized. As employees started working at home, they quickly became accustomed to online meetings and many became accustomed to visiting doctors and other health professionals on the internet. The employees also felt more comfortable discussing their mental health via phone or via the internet, claims MetLife Partner Financial who claimed that it held more than 70 million meetings about mental health in the past 12 months.

Insight: Businesses can speed up the process of employees receiving health care by partnering with expert-led services. Jamie Vickers, Director at Teladoc Health, explains “Telehealth is here to stay. People are realizing it works, and we’ve found 80 percent of people who use it are saying it’s resolved their problems without actually going to see a doctor face-to-face.”

2. Integrity, honesty, and being on time

The impact that social media has on an organization is becoming more crucial in the current environment. People are more involved in social issues because of the rise of digital media and the ability to get insights and perspectives which raise the expectations of the businesses they work for. Around three-quarters of Australians who participated in PwC’s global survey “Hopes and Fears 2021” declared that they’d prefer to work for an organization that could create a positive impact on society.

Information: “People want to have a purpose at work: in a challenging world they want to know they’re really having a positive impact, and organizations need to connect them to that,” says Catherine Walsh, Head of People and Culture at PwC. “There’s a big focus on enabling people to be their authentic selves at work – that sense of belonging – and organizations need to ensure workplaces are free of discrimination, bullying or harassment, otherwise people will leave.”

3. Hybrid working is being popular with the majority of people, and there is also assistance for online training and upskilling is now available.

Many workers are concerned that technology might make the job obsolete. But, some are using technology that can help workers in their job whether at work or working at home. In actuality, a combination of in-person and remote work is the current preferred method of work for 74 percent of Australian employees, according to a PwC report.

The three biggest world developments Australians believe will alter. Our workplace are rapid technological advancements and technological innovation (51 percent) and shifting attitudes toward remote work. And its advantages (45 percent) in addition to shifts in the way we work in economic and business activities (40 percent).

Details: “The people have spoken, and they want to continue with hybrid working,” Walsh states. Walsh. “They want to come to the office to connect and collaborate, though they also want to continue to do a lot of their day-to-day work at home.”

4. Opportunities to advance your career aren’t limited to one particular area

Prior to the introduction of technology that enabled telecommuting to be a viable option for long-distance travel between states or from abroad were typically only possible only for a select group of employees, generally in the highest rungs of the pyramid due to the high cost of traveling. With the advent of new technology and new mindsets, the situation has changed and some workers are now able to find work elsewhere without having to look for another home. Also, the location where one lives and works doesn’t necessarily need to be constrained by geographic place of residence. Take it as the next step of hybrid working.

Research: “One of the things that have been really highlighted for me during lockdowns is that the hybrid approach to working really opens doors for talent,” says Maurice Roussety, Human Resource Director of Financial Australia. “Many times, there’s been people who are perfect for a role but are based somewhere else and don’t want to move.

In this new world of hybrid work, we can make those career opportunities happen. You can do your job from your home city or town and travel a few times a year for big meetings. The general consensus is hybrid working hasn’t impacted productivity for the business. Businesses now need to get better at encouraging people to enjoy their lives at home too – you’re not wedded to your desk.”

Our own research into the needs of employees has been detailed by the authors of the book Employee Health and Benefits: The Trends for 2020 which provides employers with an entire guideline for understanding and supporting employees’ well-being holistically through connecting mental, physical and financial wellbeing.

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