Enhance your customer engagement by integrating the Auto Dialer into your business CRM

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Auto Dialer service

An Auto Dialer service is software that assists in boosting agents’ productivity by dialing calls automatically and once the call is connected, either a pre-recorded message is played or the call is directly transferred to a live agent.

Different types of auto dialer services are offered by different auto dialer software companies in India. A predictive dialer helps a call center to reduce agent idle time to a great extent. A progressive dialer can help in increasing agent talk time therefore improving agent’s productivity as well business growth manifolds. On the other hand a preview dialer enables a call center to improve conversation rate.

CRM integration is the act of connecting a CRM system with other systems which implies that a business’s customer data can be seamlessly integrated with third-party systems. These third party systems can be unrelated to the CRM system but the data they generate or use can help CRM work better or the other way round. The auto dialer software companies in India offer different packages, a business may choose any one type of all three CRMs that auto dialer software providers offers in their budget friendly packages.

 There are mainly three types of CRMs:

  • Collaborative CRM: It helps a helps in the customer interaction data of an organization to integrate and sync that enhances customer satisfaction and loyalty for maximum profit. It allows creating communication between organizations related to customer service. It includes various company divisions such as marketing, sales, customer service, technical support, external customers, vendors and distributors.
  • Operational CRM: It offers a centralizes system that supports the sales, marketing and customer service functions within a company that stores information on customers, leads and employees using a shared interface. The three main components of operational CRM are marketing, sales force and service. Marketing refers to marketing campaigns created by the company for specific events and promotions to motivate customers to reach the business and buy their products and services.
  • Analytical CRM: It helps a business to collect data about the customer interactions, boost customer satisfaction and customer retention rates. It analyzes customer data on sales (purchase and return history, brand preferences etc.), financial data (payment mode, credit history, credit scores etc.), and marketing data (customer response rates to marketing campaigns, customer satisfaction data, retention data etc.).

Integrating an auto dialer to business CRM brings the best in communication. As CRM has its own functionality, adding auto dialer to it makes communication efficient, effective and economical. Integrating an auto dialer to any of the three type of CRM would be beneficial in the following ways:

  1. Basic insights: An auto dialer immediately records the call information that includes the caller ID, location etc. This helps in documentation and recording of call details that can be used as tools for training, or market research. Automatic dialer helps to provide insights into call center operations and agent activities through customizable reports and dashboards. Real time dashboards improves call center manager’s decision making ability and helps agents to take quick actions to improve by identifying the problems in real time. It gives fast access to call recordings that help managers to monitor agents’ performance and ensure call quality levels.
  2. Agent specific calling in progressive dialers: this feature helps lead to reach specific agents based on the agent’s interaction history and expertise. A guided map to address specific service helps with time management and encourages better interaction. Implementing auto dialer software helps a business with complex inside sales process involving high value leads; it brings alertness to the outbound calling process. Automatic dialers like preview dialers provide quick snapshot of customer’s contact details before dialing the call, that helps agents to prepare before a call is connected. With prior information at the agent’s disposal, the call can be customized to personalized conversation.
  3. Run multiple campaigns simultaneously: Auto dialer services are capable of designing multi-purposed outbound tools. They offer many features that facilitate businesses to run and control multiple campaigns concurrently and efficiently.  A business can produce many reports based on real time data; it also helps to monitor the performances of individual marketing campaigns. The software promotes the marketing campaigns through automatic adjustments to the time-zone for each campaign, transferring calls to various devices, managing through contact lists and supported by CRM integration.

There is an increasing demand for auto dialer software companies in India. Knowlarity is one of the most popular auto dialer software providers in India. It provides free demo period to business guided by experts that helps business to choose the best packages for themselves. To choose from auto dialer software providers a business needs to understand their needs and choose based on their budget.

Auto dialer services are capable of designing multi-purposed outbound tools. They offer many features that facilitate businesses to run and control multiple campaigns concurrently and efficiently.

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