As an IT support contract company in Leeds, we help solve a variety of different IT related issues daily. However, there are some problems that we experience more than others, as these tend to be much smaller, common issues that one can experience on a day-to-day basis.
In this article, we will go over some common IT issues and how to fix them.
- I Can’t Log In
There’s nothing worse than running into a problem before your day has even started. Especially when it’s a busy one. Experiencing errors when trying to log in however are usually caused by very minor issues that can be solved fairly quickly.
- Make sure caps lock is on/off.
- Has your password expired? Try changing it.
- Your account may be locked due to too many unsuccessful login attempts. Wait or contact your IT provider.
Your IT support team will for the most part be able to reinstate any user rights or give you the choice to reset your password. Make sure to jot the password down somewhere so you don’t run into this problem again.
- I Deleted An Important File
The first place to check for deleted files should always be the recycle bin. If for some reason it isn’t there, you can try searching for the document in the search bar. Given, this would only work if you know what you called the document.
If you are certain you have lost it and can’t find it, contact your IT support provider. They should have recovery solutions in place that should allow them to find your file in their backups.
- My Document Closed Without Saving
This one scares a lot of us. Imagine spending hours writing an essay, a blog, putting data together in a excel worksheet, just for it all to be lost when the program crashes.
As infuriating as it can be, there are a lot of measures in place to prevent this. Microsoft 365’s AutoRecover means the next time you go into the application, you should be able to continue from where you left off. Most Office applications save periodically as is, so you should also be able to just continue on from a slightly older version.
- My Computer Is Really Slow
This can be caused by many reasons:
- Running multiple programs/tabs? Try closing some to free up some performance.
- Scheduled scans and updates will also slow down your computer. Your service provider should normally schedule these during out of business hours.
- Viruses can also slow down your computer. If you think your computer is infected, make sure to contact your IT support provider.
- My Computer Shut Down Randomly
This is usually caused due to the computer being overheated. Try cleaning the fans and ventilating the room to help lower the temperature.
If this isn’t the case, then your device is most likely infected with a virus. Make sure to contact your IT support provider as soon as possible.
If you would like to find out more about the best IT support contract provider in Leeds, then get in contact with us today on 0113 216 6777 or head over to www.ridgeworks.co.uk.
